FAQS
HELP & SUPPORT
Browse the topics below for support with common questions. Can't find the answer you're looking for? Contact us at customerservice@forneyind.com or call 1-800-521-6038 Monday - Friday from 7 a.m. to 5 p.m. MST.
7 a.m. to 5 p.m. MST
Monday - Friday
How do I place an order online?
There are four great ways to order on Forney’s website:
● Typical browsing and adding to cart
(Must be logged in to use the below methods:)
● CSV upload (What is a CSV file?)
● Quick Order
● Re-Order
Dealers are encouraged to use CSV uploads and Quick Order to handle large orders
Click here for more information
How do I manage multiple locations from my account?
If you use the same login (email) to manage multiple store locations, you can select a location after logging in on the account overview section.
How do I update or reset my password?
Click here for the password reset link:
Open the email from the address above:
Enter a new password:
I can't find any products, what do I do?
If you can’t see any products when you click or hover over the product categories, refresh the page. Verify you are using an updated browser like Google Chrome, Safari, Mozilla Firefox, Microsoft Edge, etc. If you are still having troubles, contact us.
Where can I find manuals or spec sheets?
Find product manuals, spec sheets, technical bulletins, quick start guides, warranty information and more here.
Can I use Internet Explorer to visit forneyind.com?
No, Internet Explorer is no longer a supported web browser. Microsoft stopped supporting anything earlier than Internet Explorer 11 around 2016 – they highly encourage using Microsoft Edge instead. You may experience significant obstacles when attempting to visit forneyind.com from Internet Explorer. We recommend that you switch to a current, supported browser (some options listed below). We cannot assist with issues that occur from using an outdated web browser.
Where can I register my Forney machine?
Register your new Forney product here
If you live in Canada or Mexico, please contact Forney’s customer service team to register your machine.
Where can I find product safety data sheets (SDS)?
Safety First! Forney takes safety very seriously, any of our documentation can be found from the applicable product detail page, on the Resources Tab. When you click on an SDS document, it will download as a .pdf file.
What is California Proposition 65?
California's Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the state of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. Find out more here.
How do I receive a Greenback Rebate?
Congratulations on your new machine! We would like to reward you for choosing Forney.
Fill out this form to receive your Greenback rebate. Rebates may take up to 6-8 weeks to process.
If you live in Canada or Mexico, call customer service to collect your machine rebate.
Where can I find Forney products?
You can purchase through this website or find a Forney dealer near you.
What is Forney’s return policy?
Find our return policy here. You can also submit a case in your account to initiate a return
I have an issue with my Forney product
Forney Industries offers nationwide welding machine service through more than 150 independent Warranty Service Centers. If you are having trouble with a product and need technical troubleshooting assistance, please call 1-800-521-6038 (option 2) or visit a Warranty Service Center location near you.
If you need warranty service on products other than welding machines, please contact Forney Customer Service.
Where can I find tracking information?
Open purchase history:
UPS offers a free advanced notification service to customers receiving Forney packages. UPS My Choice® for Business is a free service that offers initial ship and delivery notifications without requiring a tracking number. This service provides the following conveniences for each customer:
● Manage all inbound and outbound shipments with interactive, real-time dashboards
● Find tracking numbers, number of packages per shipment, sales order IDs and Forney ship dates
● Receive estimated delivery windows and notifications
● Add multiple users within the customer's company
● Self-register online with a business address
Use the following site to sign up: https://www.ups.com/us/en/services/tracking/my-choice-for-business.page . Direct any questions regarding the setup process or functionality to UPS Customer Service at 1-800-377-4877 or preferred.us@ups.com.
How do I make a secure payment?
If you are a Forney dealer, you can make a secure payment to Forney Industries through this form.
Why is there an error on my order or invoice summary?
If you are logged in and notice an error on your invoice summary. Please contact our Customer Experience Team.
What is a CSV?
CSV is a record file type, compatible across most operating systems.
These files can be created in common spreadsheet programs like Microsoft Excel or Google Sheets.
Example:
Uploads can support up to 100 lines at a time
In your spreadsheet editor of choice save as .CSV file:
Excel:
Google:
See how to place a CSV order /ways-to-order
I had an account on the old website and cannot log in anymore. What should I do?
If you’re a customer:
Please set up a new account here:
If you’re a Forney Authorized Dealer:
Call customer service to set up your new profile.
If you already had an account with Forney, please use the same account name with the test log in sent to your email. Please call customer support with any questions.